Customer engagement is all about strengthening the relationship with customers via continuous interaction across a range of channels and throughout the life cycle. The objective is to help customers achieve their goals.
This website is a curated resource for businesses looking for techniques and guides on customer engagement.
Customer Engagement Blogs
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
Customer Service Articles | Customer Experience Articles
This week we feature an article from babelforce, a global cloud communications platform. They provide some tips and tricks to set your business up for success in the contact center . Continue reading Shep Hyken interviews Eric Williamson, Chief Marketing Officer of CallMiner. They discuss offensive customer behavior and how companies can help support their agents.
Articles and podcast interviews covering Customer Service,Customer Experience,employee experience and employee engagement | Adrian Swinscoe
My blog focuses on all things related to building a more customer centric and human business, one that produces better outcomes for both its customers and its workers. Further, interviewing thought leaders, authors and leading business people who build businesses that customers love, great places to work and offer success strategies for executives and entrepreneurs are a feature of the blog.
Customer Engagement Books
The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
David Meerman Scott
Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Vivek Vaidya, Chris O'Hara, Tom Chavez
The Shape of Engagement: The Art of Building Enduring Connections with Your Customers, Employees and Communities
They Ask You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer
People Powered: How Communities Can Supercharge Your Business, Brand, and Teams
Customer Engagement Videos
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